Shipping policy

Where we ship

We currently ship to addresses in Canada and the United States. We don't ship to other countries yet. If you're somewhere else and want to know when that changes, sign up for our emails and you'll be the first to hear.

When your order ships

Orders are packed and handed to the carrier within 1–2 business days (Monday to Friday, not including holidays). During launches, sales or holidays it can take a little longer, and we'll let you know by email if there's a delay.

Delivery times

Once your order has shipped, most deliveries arrive within:

• Canada: 3–7 business days
• United States: 5–10 business days

These are estimates, not guarantees. Remote addresses, weather and carrier delays can add a few days.

Shipping costs

Shipping is free on orders over $99 CAD (the order subtotal after discounts, before taxes). For smaller orders, the shipping cost is calculated at checkout based on your address and what's in your cart, so you'll always see the exact amount before you pay.

Tracking your order

When your order ships you'll get an email with a tracking number and a link to follow it. If you haven't received a shipping email within 3 business days of ordering, check your spam folder, then contact us and we'll look into it.

Taxes, duties and customs

Prices are shown in Canadian dollars. For Canadian orders, the applicable GST, HST or PST is added at checkout.

Orders to the United States may be charged import duties, taxes or brokerage fees by customs or the carrier. Unless checkout shows them as already included, these charges are the responsibility of the person receiving the order. Your bank may also charge a currency conversion fee.

Address problems

Please double-check your shipping address at checkout. If you spot a mistake, email us right away and we'll fix it if the order hasn't shipped yet. If a parcel is returned to us because the address was incomplete or wrong, or because it wasn't picked up, we can send it again once the new shipping cost is paid.

Lost or damaged parcels

If your order arrives damaged, or tracking shows it delivered but you can't find it, contact us within 7 days of the delivery date. For damage, please include photos of the parcel and the product. We'll work with the carrier and send a replacement or a refund.

If tracking hasn't updated for 10 business days, let us know and we'll open an investigation with the carrier.

Questions

Email support@oghydro.com with your order number and we'll get back to you within 1–2 business days.